Tag ~customer service

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DigitalGenius raises 1475 million Series A for AIbased customer service solution

4 ways to make DEI a key component of customer service and culture

Battlefield winner Forethought adds tool to automate support ticket routing

This brilliant app waits on hold for you

Kia and Hyundai cars will include AI assistants starting in 2019

The Power of Your Marketing Message

Are Chatbots Right for Your Business

Facebook has acquired Servicefriend which builds hybrid chatbots for Calibra customer service

How to Respond to Consistent Negative Clients

Level AI lands 13M Series A to build conversational intelligence for customer service

The Best Platforms for Building a Chatbot

Tidio raises 25M to automate customer service interactions

Messenger tools can help you recover millions in lost revenue

Nine lessons on how Niantic reached a 4B valuation

How Pilot convinced Index Ventures to think longterm about margins

Enterpret launches with 43M NLP technology to decipher customer feedback

Tenyx raises 15M to build more intelligent voicebased customer service AI

Gradient 10xFounders back Zowies nocode ecommerce customer service tool

Zoom dives deeper into intelligent customer service with Solvvy acquisition

7 Reasons Startups Should Leverage WhatsApp for Marketing

Swiftly quickly gets brickandmortar stores set up to cater to online customers

YC grad DigitalBrain snags 34M seed to streamline customer service tasks

This Franchisee Shares How to Survive and Thrive During Tough Times

ultimateai scores 20M for a supportive approach to customer service automation

Siena AI raises 47M to develop an empathic AI customer service agent

Support automation firm Capacity grows with new cash and acquisitions

The fintech endgame: New supercompanies combine the best of software and financials

Are You Making these 3 Customer Feedback Mistakes

Why Your Startup Needs its Own Facebook Chatbot

3 critical lessons I learned while scaling RingCentrals customer support team

When Your Startup Should Pivot and When it Shouldnt

Salesforce wants to deliver more automated field service using IoT data

Customer service automation startup Lang lands 15M

6 Essential Tools Your Startup Cant Live Without in 2020

Conversational UX: The missing piece in your chatbot strategy

Call center automation software vendor Replicant raises 78M

Alpha Edison leads customer service platform Thankfuls 12M round

Playvox scores 25M investment and acquires Australian startup Agyle Time

Zendesk adds flexible AI agent capabilities with Ultimate acquisition

How Your BrickandMortar Business Can Remain Competitive in an Online World

The Procrastinators Guide to Holiday Marketing

Ultimateai nabs 13M for a customer service AI focused on nonEnglish markets

Numa raises 32M to bring AI and automation to car dealerships

Unmasking AIs Threat to Online Trustworthiness

WJR Business Beat with Jeff Sloan: TalkDesk Study Shows Business Owners Must Have an Omnichannel Presence Episode 203

The VC who helped incubate Discord has quietly spun up an autonomous contact center startup

Operative Intelligence helps contact centers figure out what customers really need

Startup Cyble Raises 24 Million in Series B Funding Round

Enterpret launches with 44M NLP technology to decipher customer feedback

Interfaceai raises 30M to help banks field customer requests